Refund policy

hank you for shopping with us. We want you to feel confident in your purchase. Please review our Return & Refund Policy carefully before placing an order.

1. Physical Products

This section applies to physical products, including tarot decks, oracle decks, and other tangible goods sold through our store.

Returns

Customers may request a return within 14 days of receiving their order, where applicable under local consumer protection laws.

To be eligible for a return, the item must:

  • Be unused and in its original condition
  • Include all original packaging and contents
  • Show no signs of wear, damage, or alteration

To initiate a return, please contact us before sending any item back.

Return Shipping

Unless the product is defective, damaged, or incorrect, customers are responsible for return shipping costs.

We recommend using a tracked shipping service, as we cannot guarantee receipt of returned items without tracking.

Refunds

Once the returned item has been received and inspected, we will notify you of the outcome.

Approved refunds will be processed to the original payment method within 14 business days.

Shipping costs are non-refundable unless otherwise required by law.

2. Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or you receive the wrong item, please contact us within 14 days of delivery.

Please include:

  • Your order number
  • A description of the issue
  • Clear photographs of the product and packaging

If the claim is approved, we may offer:

  • A replacement
  • A refund
  • Another suitable resolution

at our discretion and in accordance with applicable consumer laws.

3. Lost Packages

If a package is lost during transit, please contact us as soon as possible.

We will work with the shipping carrier to investigate the issue.

Replacement or refund decisions will be made after the carrier's investigation has been completed.

We are not responsible for delays caused by postal services, customs processing, weather events, or circumstances beyond our control.

4. Digital Products

Due to the nature of digital products, all sales are final.

This includes:

  • Digital guidebooks
  • PDF downloads
  • Printable materials
  • Digital educational content
  • Any downloadable files

Once access, download, or delivery has been provided, refunds cannot be issued except where required by law.

5. Tarot Readings, Energy Work, and Digital Services

All services are delivered digitally and may include:

  • Pre-recorded tarot readings
  • Spiritual guidance recordings
  • Energy attunements
  • Reiki sessions
  • Personalized digital services

Because these services require time, preparation, and personal work, they are generally non-refundable once work has begun or the service has been delivered.

If a cancellation request is received before work has started, a refund may be issued at our discretion.

6. Personalized and Custom Orders

Personalized, custom-made, or made-to-order products cannot be returned or refunded once production has begun.

This includes:

  • Personalized decks
  • Custom spiritual products
  • Individually prepared items
  • Personalized digital services

Exceptions may apply where required by applicable law.

7. Order Cancellations

Orders may be cancelled within 24 hours of purchase by contacting us at [your email address].

After the 24-hour cancellation period has passed, orders cannot be cancelled if:

  • Production has begun
  • The order has been submitted to our fulfillment partner
  • A digital product has been delivered or accessed
  • Work has started on a tarot reading, energy attunement, or other personalized service

For custom, personalized, or made-to-order products, cancellation requests received after the 24-hour period cannot be guaranteed, as production may already be underway.

If a cancellation request is approved within the 24-hour period, a full refund will be issued to the original payment method.